Shipping policy

Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with Elovaira. We aim to provide a reliable and convenient delivery experience.

Order Processing

Orders are generally processed within:

1–3 business days

Orders placed on weekends or public holidays may begin processing on the next business day.

During promotional periods, holidays, or unusually high order volume, processing may take slightly longer.

Estimated Delivery Times

Estimated shipping times after dispatch are generally:

Destination	Estimated Delivery
United States	7–15 business days
United Kingdom	7–15 business days
Canada	8–16 business days
Australia & New Zealand	8–16 business days
Europe	7–18 business days
Other International Destinations	10–20 business days

These delivery periods are estimates and not guarantees.

Delivery may be affected by:

Customs processing
Severe weather
Carrier delays
Holidays
Remote locations
Incorrect shipping information
Events outside our reasonable control

Tracking Information

When tracking is available, tracking details will be provided after your order ships.

It may take several business days for the first tracking update to appear.

Multiple Packages

Items in the same order may occasionally be shipped separately depending on product availability and fulfillment location.

You may receive more than one tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please check:

Full name
Street address
Apartment or unit number
City
State or province
ZIP or postal code
Country
Telephone number

If you notice an error after placing your order, contact:

hookspsomiades282@outlook.com

We cannot guarantee address changes after an order has entered processing or shipment.

Customs Duties and Taxes

International orders may be subject to:

Customs duties
Import taxes
VAT
Brokerage charges
Other government fees

Unless otherwise stated at checkout, these charges are generally the recipient's responsibility.

Elovaira does not control customs fees or customs processing times.

Delayed Orders

If your package appears significantly delayed or your tracking information has not updated for an extended period, please contact:

hookspsomiades282@outlook.com

Include your order number so we can assist you.

Lost Packages

If tracking indicates that your shipment may have been lost in transit, contact our customer support team.

We will work with the applicable shipping provider to investigate.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot find it:

Check around your property.
Check with household members.
Ask neighbors.
Check your building reception or mailroom.
Contact the carrier.
Contact Elovaira if you still cannot locate the package.

We will provide reasonable assistance where possible.

Refused or Unclaimed Packages

Packages returned because they were refused, unclaimed, or shipped to an incorrect address provided by the customer may be subject to additional shipping or return costs where permitted by applicable law.